Although our brand name is Narra, we do not use Philippine Narra wood to make our watches, nor do we condone the use of Philippine Narra wood. Narra trees in the Philippines have gone from being very abundant in the past, to now having some species classified as endangered. As the national tree of the Philippines and a national symbol, we strongly support efforts for its preservation.

Our watches are splash proof, meaning that they can get wet from time to time without damage. This may include contact while washing your hands, or kitchen ware, or even small amounts of sweat.

But in order to prolong the useful life of your watch, please take care NOT to expose it to water as much as possible. Exposure to water can cause the wood to expand and weaken, so we encourage that you remove your watch while doing any water based activity. It is also not recommended that you douse or submerge the watches in water. If this happens, let the wood to dry for 1 to 2 days to allow the links to return to their natural size.

One might look similiar standing next to another, but you can be certain that every tree is unique, and because we use these natural materials in our products, it's only natural that all of our products are unique. The textures and color of products made using natural materials can be very distinct from one model to the next, making it truly your very own piece of nature.

For our classic collection, the watch face is 40mm wide, a good unisex size.

Our Reefs Collection watches come in a size 35mm, while our men's Eclipse chronograph watch comes in at 44mm. We continuously plan on releasing new models which have their diameters listed on the respective product pages.

Our watches come with adjustable and removable watch links, as well as a watch adjuster. 
If you find the watches too loose, you can have them adjusted in your nearest jewelry store or watch repair shop and they will be able to adjust it for a minimal fee. You may also adjust them with instructions on our Watch Care page, or send us a message on our IG/FB page or email at sales@narrawatches.com, and we can preadjust your watch for you!

The batteries in our watches are expected to last 2-3 years.

Watch batteries may be replaced in any watch repair store.

We accept three modes of payments.

1) Credit card via PayPal, Paymongo

2) Bank deposit via BDO and BPI. Once an order is placed, bank details and payment instructions will be sent through the confirmation email,

3) GCash transfer payments. To avail of this method, select bank deposit upon checkout and reply to the order confirmation email you will receive to inquire about GCash payments.

4) We also accept COD payments for orders within the Philippines.

Orders may only be placed through our online store at narrawatches.com. We do not operate a physical store nor are we looking to explore that avenue for now. For inquiries or concerns you may reach us at sales@narrawatches.com or reach DM us on our Facebook and Instagram accounts.

Yes. For credit card transactions, we use PayPal, which has a payment protection scheme to keep your details safe.

Generally, no we don't. We may be able to accept custom engravings on a case to case basis, with engraving of limited characters. Send us a message on social media or our email for more information. 

Custom engraving requires additional charges as well as full downpayment prior to delivery.

We ship via third party couriers. You can expect to receive your watch within 3-7 business days after payment. We try our best to process orders on the same day or the next day after payment to ensure that your order is delivered to you as soon as possible.

For orders within Metro Manila, you can receive your watch in as quick as 1-2 days.

For non-COD orders, we only ship out once the orders are paid. This means for bank deposit transactions, you must first send us a proof of payment before we process your order.

For other concerns, please contact customerservice@narrawatches.com.

Yes. We can arrange for international shipments, but it will entail additional shipping costs to be shouldered buyer. We are working on having international deliveries available via DHL.

Only credit card via Paypal or Paymongo is available as a payment option for international orders.

We accept returns, refunds, and exchanges, provided that the watches are unused, undamaged, and in their original condition. We have a 15 day money back guarantee, wherein you can inform us that you will be returning your watch and we can refund or replace it for free. We just ask that you shoulder the shipping cost.

To learn more about our return policies, visit our Warranty Policy page.

You can also contact us at customerservice@narrawatches.com.

Currently, Narra Wooden Watches is only available online.

We are working on partnering with different other physical stores to display there. For inquiries you may contact info@narrawatches.com

We are also available in nativbird.com, an online platform for local Filipino goods.

Orders from our website ship nationwide throughout the whole Philippines. We also do orders abroad to Australia, US, Canada, SIngapore, Hong Kong, and others, subject to the various customs requirements of the respective countries for exporting products. For countries not listed, you may contact us and we can see whether we can have our watches delivered to your area. We use DHL for our international deliveries.

For more inquiries you may message us at info@narrawatches.com